Privacy Policy

Effective Date: 01/01/2025

Casa Design Co. (referred to as “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information through our website www.casadesignco.com.au in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant NSW privacy laws.

1. What personal information we collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Residential address
• Project-related information (e.g. property details, plans, design preferences)
• IP address and device/browser information via cookies
• Any additional information you choose to provide via contact forms, social media, or consultation bookings

2. How we collect personal information

We collect personal information through:

• Online forms (e.g. contact, enquiry, booking)
• Phone and email communications
• Social media interactions
• In-person consultations
• Website cookies and analytics tools (e.g. Google Analytics)

3. Why we collect your information

We collect, use, and disclose personal information to:

• Provide design and consultancy services
• Respond to enquiries and client communications
• Send updates about our services, promotions, or newsletters (if opted in)
• Improve our website, marketing efforts, and customer experience
• Comply with legal obligations

4. Disclosure of personal information

We do not sell or trade personal information. We may disclose personal information to:

• Contractors or consultants directly involved in your project (e.g. draftspeople, surveyors)
• Service providers that support our operations (e.g. IT, marketing, analytics)
• Legal, regulatory, or enforcement authorities when required by law

We take reasonable steps to ensure these third parties comply with Australian privacy standards.

5. Security of your personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. Your data is stored securely using password-protected systems and encrypted software services.

6. Access and correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, out-of-date, or incomplete. To do so, please contact us via the details below.

7. Cookies and analytics

Our website uses cookies to enhance your experience and collect usage data. This helps us understand website traffic and improve functionality. You can disable cookies through your browser settings, but this may affect website functionality.

8. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date noted above.

10. Contact us

For any privacy-related enquiries, access or correction requests, or complaints, please contact:

Casa Design Co.

Email: hello@casadesignco.com.au

Website: www.casadesignco.com.au

Location: NSW, Australia